This was a whole home Sonos audio system that had to be redone, Dallas Texas. Check out the pictures and tell me if you can see what was wrong!
So if you didn’t get the whole Mo thing, they are a big name home theater company based out of Houston that has stores all over Texas including Austin, Southlake, Frisco, Dallas and formerly Uptown over by Knox-Henderson. The original install was done by them and redone by us.
The equipment that was previously provided onsite:
- Rotel Amp
- Peachtree Nova
- Sonos Connect Amp
- Sonos Connect
- Sonos Connect
- Sonos Bridge
- Sonos Connect Amp (Up Stairs Art Gallery) Not in Picture
- Sonos Connect Amp (Kitchen) Not in Picture
- Play 5 (Study) Not in Picture
- Play 5 (in master) Not in Picture
The system listed above is around 5,000 before it’s even installed. The issue he was having is that some of the rooms did not work and others only worked part of the time. The music also kept gong in and out.
So lets start with the mess. Obviously that was the first thing that had to be dealt with because we could not tell what equipment went to each room. We had to take the whole thing apart and start over. As we were doing that we found that there was not reason for the Peachtree Nova. It was being used as an amp. The Peachtree Nova is a source amp which allows for multiple audio components to be switched trough it. But it only had one, a Sonos Connect. If you look at the first picture that is what the pink tape is for. In other words you could have used just another amp. We figure they had an extra one and needed to get rid of it. The wiring as you can see was a nightmare. They had patched speaker wire together using wire nuts, split incoming sources to the Sonos (there is no need for this, the Sono system shares all of it sources) and a then just tossed it all the equipment together.
A rule of thumb for any installer is that you do not stack amps right on top of each other. They create a lot of heat and can burn up. The other thing you may see is one of the Sonos pieces is stacked on top of the Uverse battery backup. Proper ventilation is key when installing equipment. As you can see in the slide show we installed a 9U equipment rack. Racks provide ease of access, wire management and of course proper ventilation. Doing so extends the life of your equipment and makes it possible to add in new pieces. For 300 dollars this is a really a inexpensive way of protecting your equipment. As a professional company this should have been automatic.
The next big thing was his network, we have an article coming soon that will give you more information about that.
In the end we got the system where it needed to be in the first place. With the rack installed the equipment was neatly stacked, easily accessible and ascetically pleasing (for electronics at least). We stabilized the network and made the system fully work for the first time. We also did a lot of customer education. I was surprised by how much the customer was not informed about his system.